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Terms & Conditions

Opera North at Leeds Grand Theatre, Leeds Town Hall, and Howard Assembly Room Ticket Sales

Terms and Conditions of Sale for all booking channels

Exchanges

If you are unable to use your tickets we offer an exchange or credit service. Tickets can be exchanged for another performance of the same production in Leeds or for a credit voucher placed on your account. Valid for six months from the time of issue, credit can be redeemed against any of the season’s operas in Leeds or Howard Assembly Room events. In order to take advantage of this service your original tickets are required to be received by the Opera North Box office at least a week before the performance (14 days for group bookings of 20 or more). Any decisions after a week before the performance will be at the discretion of the Opera North management and the original tickets must be received before any credit will be issued. Our ticket exchange service is charged at £1 per ticket which includes the cost of the new tickets (where applicable) being posted out.

Tickets bought as part of Season Ticket, Create Your Own or multi-save packages, where discounts have been generated through multiple purchase, cannot be exchanged for credit vouchers or performances outside the original qualifying package. For Full Season Ticket and Create Your Own Package terms and conditions, please see below.

Refunds

Tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place.

Agency Tickets

Agents' tickets are accepted on the understanding that the agent is acting for the customer and not for Opera North or Leeds Grand Theatre & Opera House Ltd. The above statements regarding returned tickets do not apply to tickets issued by agencies.

Children

Children under 3 will not be admitted unless the performance is specifically for young children. Tickets are required for each child attending a performance. Some performances have an age guidance; please call the Opera North Box Office for details on 0844 848 2720 or check the event details online. Parents are reminded that some performances are not suitable for young children. We do not advise that children under 14 attend the theatre without a responsible adult and venue staff accept no responsibility for any unaccompanied children aged under 18.

If your child is causing a disturbance to other customers, you will be asked to remove them from the auditorium and no refunds will be given.

Prices and booking charge

All ticket prices published by Opera North in print or online are subject to change at any time. Prices and seating areas may change in response to demand. We always offer a range of accessible prices. You can check current prices by looking at seats online at www.operanorth.co.uk or call the Box Office on 0844 848 2720 (calls cost 7p per minute plus your phone company’s access charge). Bookings for performances at the Grand Theatre, Leeds Town Hall and Howard Assembly Room are subject to a £1.50 transaction fee.

Concessions and Discounts

We offer concessions and discounts for many performances. Concessions and discounts don’t apply to all prices or seats. Only one concession or discount can be applied per ticket. Child ticket refers to those aged 18/under. Students should be in possession of a valid student ID or NUS card. We reserve the right to check proof of eligibility at any point and entry will be refused if you are found to have purchased a concession you are not entitled to.

Group rate seats are available for groups of 10 or more. Where available, schools concessions are to enable educational establishments to bring groups of pupils or students to see performances at a reduced rate. They are not transferable to adults and cannot be used by groups of staff. School groups must have accompanying adults who should be responsible for the behaviour of the children in the party.

Delivery

You may have your tickets posted to you for a £1 charge. If booked within 5 days of the performance, your tickets will be held care of the Box Office. These tickets can be collected on presentation of the Debit/Credit Card used to make your booking and your booking confirmation if you have booked online.

If booking online, you may also choose to print@home. There is no charge for this service but you must bring your printed ticket with you to gain entrance.

Arriving late

If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance and to sit in alternative seats. Occasionally latecomers may not be admitted once the performance has started.

Conditions of entry

Staff at the venue are there to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.

No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.

The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.

On occasion either the venue or a permitted third party may carry out general filming and sound recording in or about the venue.  By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.

The Management of Opera North and Leeds Grand Theatre and Opera House Ltd reserve the right to:

  • refuse admission to the premises and any of its venues
  • request any ticket holder to leave the venue, and take appropriate action to enforce this right
  • change the advertised arrangements of any performance in the event of illness or any cause beyond our control. This includes non-appearance of any named artist.

Please use this link for Leeds Grand Theatre terms and conditions.

Opera North Season Tickets and Create Your Own Package Terms and Conditions

To qualify for the appropriate package discount, there must be the same number of tickets for each performance. Extra tickets can be purchased for individual productions with the usual concessions if appropriate.  

If you are unable to attend any of the performances, return your tickets to the Opera North Box Office at least one week before the performance in question. We will give you replacement tickets for an alternative date. Any difference in price will be credited to your account or need to be paid in addition. If an alternative date isn’t possible, a credit will be placed on your account valid for operas in the 2017-18 season. For Create Your Own Packages, there is a £1 charge per ticket for this service. 

Full Season Package bookers can renew their Grand Theatre seats each year, unless there are fewer than four performances of an opera, in which case, alternative seats may be allocated as close as possible to their usual seats. Same seats cannot be guaranteed for alternative dates.

Bookings are subject to availability. Package discounts apply to full price tickets only: no further discounts or concessions available. Once booked, tickets are non-refundable.

The 2017-18 £10 off offer cannot be used as part of a package payment. This is for one discount of £10 on an extra ticket for any of the 2017-18 season or for a Howard Assembly Room event. Offer ends on 3 March 2018. One £10 offer per package purchased.

2016-17 Season Ticket Vouchers are to buy extra tickets for any of the 2016-17 season operas in Leeds or for Howard Assembly Room events. Not redeemable as part of the package payment.

The information on this website is published in good faith, but changes may occasionally be necessary. In the event of unforeseen circumstances Opera North reserves the right to change the cast, prices or performances.

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